Transitioning to RBC: Comprehensive Guide on AccountService Migration

RBC Frequently Asked Questions

This page will continuously be updated with additional information related to the transition of your products and services to RBC.

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Questions and Answers for Personal Banking Clients

Explore FAQs about navigating through the transition from HSBC Bank Canada to RBC Bank, including account migration detls.

Where can I find my previous bank statements and documents?

You will receive more information about accessing your historic banking transactions via eml as part of the transition process. For records management, we recomm using digital tools provided by RBC for comprehensive account tracking.

When will I receive my new RBC bank account number and where can I access it?

Account detls including your new RBC bank account number will be communicated to you through an official notification eml sent before the migration date. You can also log into your new online banking platform or visit a branch for assistance.

What are my options when my HSBC Bank Canada accounts are moved to RBC? Can I switch banks or open a new one?

You have several options: mntning existing products, switching to a different account type at RBC, opening a new account, or transferring your banking services elsewhere. We recomm contacting an RBC advisor for personalized guidance.

Why is my HSBC Bank Canada passbook being converted to statements?

This transition simplifies account management by replacing traditional paper-based records with digital statements accessible online and through the mobile app.

What record-keeping options are avlable at RBC?

RBC offers electronic statement services, secure online access, and eml receipts for convenient record management. You can also request physical statements via ml if preferred.

What happens to my HSBC Bank Canada safe deposit box after migration?

Detls about your safe deposit box will be communicated directly by both banks during the transition period. Typically, safe deposit boxes are transferred or managed through specific procedures agreed upon by RBC and HSBC Bank Canada.

Will I have access to my old HSBC Bank Canada statements?

Access to historical bank statements may vary based on regulatory requirements and data retention policies of both banks. We recomm contacting HSBC Bank Canada for assistance with accessing your older documents.

Should I transfer my HSBC Bank Canada products to Royal Bank of Canada now?

Transferring deps on individual needs, banking services satisfaction, and personal financial goals. Consider consulting a RBC advisor for tlored advice.

What support will be avlable if I'm abroad during the migration period?

Ensure you have set up secure online access or alternative communication channels with RBC. You can also call RBC's dedicated customer service line for assistance while traveling.

How do my HSBC Bank Canada account balances, funds, and automatic payments fare during migration?

Your financial stability is mntned throughout the transition; no transactions will be altered unless specifically communicated otherwise by both banks.

When will I receive more detls about product changes with RBC?

Detled information regarding service adjustments and account features will be provided via eml or through your preferred channel of communication after the migration date.

When can I expect to receive my RBC debit card?

Card issuance typically takes several weeks. Monitor your mlbox for shipment notifications from RBC, including detls on how to activate your new card.

Will fees previously wved by HSBC Bank Canada continue with RBC?

Some fees might be subject to changes; please refer to the RBC Fee Schedule and FAQ section for a comprehensive list of current charges.

Who will manage my account at RBC in Canada now that I've been migrated over?

Your relationship manager will be an experienced advisor who can assist you with ongoing account management, personalized financial planning, or additional services.

Is CDIC insurance still applicable to accounts moved to RBC Bank Canada?

Yes, as long as your account balances are within the CDIC coverage limits of $100,000 per depositor, per insured bank, your funds remn protected by CDIC at both HSBC Bank Canada and RBC Bank.

Does RBC provide multilingual support services for customers?

We offer multilingual customer service to cater to diverse needs. that avlability might vary based on operational hours or specific requests.

How will my ability to access international transactions change with the move to RBC?

You will mntn international money transfer capabilities through RBC's global network, including IMT services and foreign currency exchange.

Can I trade on international markets using RBC services after migration?

Yes, you can continue trading on international exchanges as per your financial strategy and regulatory compliance.

Do personal banking products at RBC differ from HSBC Bank Canada offerings?

Services might undergo slight modifications to align with RBC's policies updates. A detled comparison will be provided upon account activation.

Are postdated cheques issued through HSBC Bank Canada still valid after the transition to RBC?

Postdated cheques that were previously issued are generally honored by most banks, including RBC. However, it's advisable to verify with the payee regarding acceptance.

Can I keep using my existing HSBC Bank Canada checks or do I need to order new ones from RBC?

Your existing check stock can be used until exhausted; new checks will have a different format and should be ordered through your online banking portal or by visiting an RBC branch for assistance.

Do automatic deposits such as payroll, tax refunds, HST credits need updating after the account switch?

RBC may require updated instructions to ensure funds continue depositing correctly. Check with HR or financial services regarding .

What does it mean if I see a zero balance personal account added under my name in RBC Online Banking and RBC Mobile app after migrating from HSBC Bank Canada?

This indicates an account has been created at RBC for continuity purposes; review your account detls to ensure all balances are correctly accounted for.

RBC is committed to providing clear, accessible information throughout the transition process. For further questions or assistance during this period, please refer to our FAQs or contact customer support directly.

that specific detls might vary deping on regulatory requirements and operational guidelines of both banks involved in your account migration. We recomm contacting RBC Bank Canada for personalized advice and support as needed.

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